Service spirit: As customers' time is more precious than gold!

The customer service personnel are required to always consider the users and solve the problems of the equipment in a timely manner. The development, production, sales and other departments of the company give priority to meeting service needs, thereby ensuring the implementation of the spirit of service.

Service tenet: create value for customers!

It is clear that users who purchase Tuofa products are pursuing the benefits and value that the products bring to him. This requires customer service personnel to have comprehensive service capabilities, and guide users through our services to master the capabilities of use, maintenance, construction, and repair, so as to provide protection for users' work and generate benefits and value. Service slogan: Expand service, always everywhere! The extension service that users feel is always present and ubiquitous.

Service goal: customer-oriented, implement satisfactory service!

Focusing on customers, the extension service carries out customer training, technical consultation, customer visits, engineering characteristic services, etc., so that customers feel that they have not only purchased products, but have purchased a complete set of comprehensive services.

Service requirements: concise, multi-faceted, proactive and timely!

The eight-character requirements for customer service personnel ensure that they proactively contact customers, rush to the scene in a faster and better way, implement multi-faceted, timely and efficient services, and win time and create benefits for users. The content of the service requirements is exactly the interpretation of the service spirit, purpose, slogan and goal.